CUSTOMER CARE

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1. Introduction

MarineGunBuilder.com is committed to providing exceptional customer care and ensuring a positive experience for our valued Patriots who shop with us. This Customer Care Policy outlines our commitment to delivering the highest standard of service and support.

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2. Our Customer Principles

Our customer care approach is guided by the following principles:

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a. Patriot-Centricity: We prioritize the needs and satisfaction of the Patriots in our community above all else. Our goal is to exceed your expectations and help you build Freedom tools.

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b. Transparency:  We provide clear and accurate information on all products we sell.

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c. Responsiveness: We aim to respond promptly to all inquiries, concerns, and feedback. We value your time and will address your needs as quickly as possible.

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d. Partnership: We understand that every customer is unique and may have specific needs and customized requests. We approach each interaction as a partner to help create and build your project's vision.

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e. Continuous Improvement: We are committed to improving our processes and services continually. We welcome feedback and use it to enhance the customer experience.

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3. Channels of Communication

We offer various channels through which customers can reach out to us:

a. Customer Support: You can contact customer support by phone, email, or online chat during business hours.

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b. Website Blog: Our blog provides information about MGB products, services, and answers frequently asked questions.

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c. Social Media: We maintain active social media profiles to engage with customers and provide updates.

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d. Feedback Forms: We encourage customers to share their feedback through our website or email.

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4. Customer Support Hours

Customer support is available during the following hours:

Monday - Friday 8am - 6pm est

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5. Response Times

We strive to provide timely responses to customer inquiries and concerns. Our typical response times are as follows:

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a. Email: We aim to respond to all email inquiries within 1 business day

b. Phone: We answer phone calls during business hours promptly. Our direct contact is (401) 413-5773

c. Online Chat: Our online chat support responds within 5 minutes Mon-Fri 8am-4pm est.

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6. Handling Customer Concerns

When a customer raises a concern or issue, we follow these steps:

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a. Acknowledgment: We acknowledge the customer's concern promptly, either through automated responses or personal communication.

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b. Investigation: We investigate the issue thoroughly to understand its nature and underlying causes.

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c. Resolution: We work diligently to resolve the issue to the customer's satisfaction. We provide clear timelines for resolution whenever possible.

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d. Follow-up: After resolution, we may follow up with the customer to ensure their satisfaction and address any further questions or concerns.

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7. Privacy and Data Protection

We take customer privacy seriously and handle customer data in accordance with our Privacy Policy.

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8. Training and Development

We undergo regular training and development to enhance skills and knowledge, ensuring we can provide the best possible service that create customers for life.

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9. Customer Feedback

We encourage customers to provide feedback on their experience with us.

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10. Contact Information

If you have any questions, concerns, or feedback, please contact marinegunbuilder@gmail.com

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We appreciate your trust in MGB. Our commitment is to serve the Patriots of this Nation you with excellence.