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1. Introduction is committed to providing exceptional customer care and ensuring a positive experience for our valued Patriots who shop with us. This Customer Care Policy outlines our commitment to delivering the highest standard of service and support.

2. Our Customer Principles

Our customer care approach is guided by the following principles:

a. Patriot-Centricity: We prioritize the needs and satisfaction of the Patriots in our community above all else. Our goal is to exceed your expectations and help you build Freedom tools.

b. Transparency:  We provide clear and accurate information on all products we sell.

c. Responsiveness: We aim to respond promptly to all inquiries, concerns, and feedback. We value your time and will address your needs as quickly as possible.

d. Partnership: We understand that every customer is unique and may have specific needs and customized requests. We approach each interaction as a partner to help create and build your project's vision.

e. Continuous Improvement: We are committed to improving our processes and services continually. We welcome feedback and use it to enhance the customer experience.

3. Channels of Communication

We offer various channels through which customers can reach out to us:

a. Customer Support: You can contact customer support by phone, email, or online chat during business hours.

b. Website Blog: Our blog provides information about MGB products, services, and answers frequently asked questions.

c. Social Media: We maintain active social media profiles to engage with customers and provide updates.

d. Feedback Forms: We encourage customers to share their feedback through our website or email.

4. Customer Support Hours

Customer support is available during the following hours:

Monday - Friday 8am - 6pm est

5. Response Times

We strive to provide timely responses to customer inquiries and concerns. Our typical response times are as follows:

a. Email: We aim to respond to all email inquiries within 1 business day

b. Phone: We answer phone calls during business hours promptly. Our direct contact is (401) 413-5773

c. Online Chat: Our online chat support responds within 5 minutes Mon-Fri 8am-4pm est.

6. Handling Customer Concerns

When a customer raises a concern or issue, we follow these steps:

a. Acknowledgment: We acknowledge the customer's concern promptly, either through automated responses or personal communication.

b. Investigation: We investigate the issue thoroughly to understand its nature and underlying causes.

c. Resolution: We work diligently to resolve the issue to the customer's satisfaction. We provide clear timelines for resolution whenever possible.

d. Follow-up: After resolution, we may follow up with the customer to ensure their satisfaction and address any further questions or concerns.

7. Privacy and Data Protection

We take customer privacy seriously and handle customer data in accordance with our Privacy Policy.

8. Training and Development

We undergo regular training and development to enhance skills and knowledge, ensuring we can provide the best possible service that create customers for life.

9. Customer Feedback

We encourage customers to provide feedback on their experience with us.

10. Contact Information

If you have any questions, concerns, or feedback, please contact

We appreciate your trust in MGB. Our commitment is to serve the Patriots of this Nation you with excellence.

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