CUSTOMER CARE

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1. Introduction

MarineGunBuilder.com is committed to providing exceptional customer care and ensuring a positive experience for our valued customers. This Customer Care Policy outlines our commitment to delivering the highest standard of service and support.

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2. Our Customer Care Principles

Our customer care approach is guided by the following principles:

a. Customer-Centricity: We prioritize the needs and satisfaction of our customers above all else. Our goal is to exceed your expectations.

b. Transparency: We are open and honest in our communications and interactions with customers. We provide clear and accurate information.

c. Responsiveness: We aim to respond promptly to customer inquiries, concerns, and feedback. We value your time and will address your needs as quickly as possible.

d. Empathy: We understand that every customer is unique and may have specific needs and concerns. We approach each interaction with empathy and a desire to find solutions.

e. Continuous Improvement: We are committed to improving our customer care processes and services continually. We welcome feedback and use it to enhance the customer experience.

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3. Channels of Communication

We offer various channels through which customers can reach out to us:

a. Customer Support: You can contact our customer support team through phone, email, or online chat during our business hours.

b. Website: Our website provides information about our products, services, and frequently asked questions.

c. Social Media: We maintain active social media profiles to engage with customers and provide updates.

d. Feedback Forms: We encourage customers to share their feedback through our website or email.

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4. Customer Support Hours

Our customer support team is available during the following hours:

Monday - Friday 8am - 6pm est

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5. Response Times

We strive to provide timely responses to customer inquiries and concerns. Our typical response times are as follows:

a. Email: We aim to respond to all email inquiries within 1 business day

b. Phone: We endeavor to answer phone calls during business hours promptly. Our direct contact is (401) 413-5773

c. Online Chat: Our online chat support team aims to respond within 5 minutes

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6. Handling Customer Concerns

When a customer raises a concern or issue, we follow these steps:

a. Acknowledgment: We acknowledge the customer's concern promptly, either through automated responses or personal communication.

b. Investigation: We investigate the issue thoroughly to understand its nature and underlying causes.

c. Resolution: We work diligently to resolve the issue to the customer's satisfaction. We provide clear timelines for resolution whenever possible.

d. Follow-up: After resolution, we may follow up with the customer to ensure their satisfaction and address any further questions or concerns.

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7. Privacy and Data Protection

We take customer privacy seriously and handle customer data in accordance with our Privacy Policy.

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8. Training and Development

We undergo regular training and development to enhance skills and knowledge, ensuring we can provide the best possible service to our customers.

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9. Customer Feedback

We encourage customers to provide feedback on their experience with our customer care team. Feedback helps us improve our services and meet your expectations.

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10. Contact Information

If you have any questions, concerns, or feedback, please contact our support team at support@marinegunbuilder.com.

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We appreciate your trust in MGB. Our commitment is to serve you with excellence and continuously improve our customer care standards.

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Effective Date: 8/12/2023

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